Refund policy
Return & Exchange Policy
At WHYCLUB, we carefully inspect every item before it is shipped out. However, if there is an issue with your order, we are here to assist you.
All Sales Are Final
We do not accept returns or exchanges unless:
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You received a defective or damaged item.
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You received the wrong item or size due to an error from our side.
If the correct item and size you ordered was shipped, we are unable to process returns or exchanges due to sizing reasons. Please refer to our size guide carefully before placing your order.
If you are unsure about your size, feel free to contact us before purchasing and we will be happy to help you choose the right fit.
Damaged or Defective Items
Any issues with your order must be reported within 7 days of receiving your parcel.
To be eligible for a replacement or exchange:
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Items must be unworn and unwashed.
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Customers are required to provide a full unboxing video as proof when reporting any damaged, defective, or incorrect items.
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The video must clearly show the parcel condition, opening process, and the issue with the item.
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Please provide clear photos and your order details when contacting us.
Please email us at whyyclubb@gmail.com with your unboxing video and supporting details. Our team will review your request and assist you with the next steps.
Thank you for your understanding and for supporting WHYCLUB.